FAQs

FAQs for Quilted Storytelling Video Gifts

Thanks for exploring Quilted’s video storytelling gift packages. At Quilted, we are committed to helping you bring the stories you cherish most to life, whether those are legacy stories, memories to share with a loved one in honor of a milestone birthday, or documenting your story as a couple. Below are a few of the FAQs for Quilted Storytelling Video Gifts. Need help with something you don’t see here? Reach out to us!


What does a final Quilted video look like? Can I customize the videos?
A final Quilted video will play similar to a video mashup from your Google Photos or iPhoto libraries, in a square format (screen shape). Each of the story prompt response videos can be accessed from a video playlist or be viewable as one large continuous video with breaks between each video indication the prompt that triggered the response (after requesting a fully stiched video).  The intro, ending, and breaks between videos in the Quilted will feature text corresponding to the prompt questions and the title you gave your story project. Customizable intros, endings and breaks between videos is a feature we’re considering for future release. Keep in mind that all of your Quilted stories are filmed on a smart phone or laptop video screen, so final videos are going to take on a simple, authentic feel versus a high production video.
 
Can I choose or edit the story prompts?
Your storyteller’s questions will start with a list of pre-filled prompts from our template library. You can then edit the questions in the template, or even write your own from scratch, so you have full flexibility with the topics your storyteller can talk about.
If you’d prefer not to choose questions, your storyteller will receive questions in the order of the template you have chosen by default.
 
Can the storyteller change their story prompt?
This is not currently available but in a future release, storytellers will be able to request a different story prompt if not inspired by that week’s prompt.  
 
Can my family’s stories be added to the same Quilted?
Depending on which package you choose, you may have multiple storytellers for your familiy to be able to participate in the creation of your Quilted project. For instance, “Our Memories with you” allows you to choose multiple storytellers (you can be included as a storyteller and as the gift purchaser). But the “Leaving a Legacy” package includes 1 storyteller. Once the story is complete, you will have the option as the gift purchaser to download the videos and share them with your family.
 
Who sees my stories?
Only the people you choose to share your stories with will see your stories, as well as the Story Purchaser. For instance, if you received Quilted as a gift, your stories will be viewable by the family member or friend who initiated the Quilted story. Other than that, your stories are only viewable by you, within your account. You can choose to download stories to share with others. If you or the Story Purchaser opt to receive a final compiled video, a Quilted video editor will also have access to the content. 
 
Am I able to back up my videos?
At this time, you will be able to download your individual videos to then back them up on your preferred storage or cloud provider service.
 
How does Quilted protect my content?
We take the protection and safeguarding of your content very seriously. For a full overview of Quilted’s Privacy Policy, please view https://quilted.io/privacypolicy.
 
How can I add storytellers to my project?
Upon purchase of a Quilted Storytelling Gift, the purcahser will determine the number of storytellers as they are setting up their story project. Once your story project has launched, you can not add additional storytellers at this time.
 
How long will my videos be saved on my Quilted login?
Stories are saved within your Quilted login for 90 days after the Story Project completion. You will receive email reminders that your stories are due to be removed from your account well in advance of the 90 days after the project completion.
 
What is included in a Story package?
All story packages include either weekly, daily or some other frequency based on your selection of prompts for either 1 storyteller (gift receiver) or multiple storytellers, password-protected storage from Quilted for all your videos and final compiled video up to 90 days following your story completion, 1 gift giver account access, and the ability to download all video clips. Quilted packages vary in the following ways. For a full overview of each package and what they entail, please visit https://quilted.io/gifts.
 
Can I purchase extra video story prompts?
At this time, you are not able to purchase extra video story prompts for a story package. 
 
Can I invite two storytellers that share a cell phone number?
If your Storytellers share a cell phone number, that’s not a problem. They can both respond together in person, side-by-side to the prompts. Once their Story project begins, your storytellers will receive questions once a week to that one text message and can choose to respond together in person. 
 
Does the storyteller need access to wifi and a smart phone?
Yes, at this time stories are completed through text message prompts and video responses, which require internet access and a smart phone. Storytellers are able to respond to story prompts via their iPad or tablet device so long as they are able to receive text messages to that device.
 
What happens if they miss a question?
Storytellers have as much time to reply to a story prompt as they would like and can catch up at any time. However, they will receive reminders if they do not respond within an hour. Storytellers are also able to reschedule when they receive story prompt notifications to make sure they are getting prompted at more convenient times or locations where they’ll want to shoot a video. To do this, they will text “Snooze” as a reply and select the appropriate responses for what day and what time they wish to snooze to. All questions sent to the Storyteller will be saved to their account. They can even go back and respond to old story prompts after they have already recorded a response.
 
How do they submit their story prompt response?
The Storyteller will start by receiving a text with a link to their story prompt for that week. The link will then take them to their personal webpage where they will see their prompt along with a button to record their response. They will record their response and click submit once they’re happy with their response. They can reshoot their videos as many times as they want.
 
Is there a time limit on video prompt responses?
Right now there is no time limit, but most stories tend to be between 1 – 5 minutes each.
 
Is Quilted available outside the U.S. currently?
Not just yet, but please let us know which countries you would like to see Quilted available!
 
Can they respond in a foreign language?
Storytellers can respond in any language.‚Äč
 
What is your return policy?
All gift packages are non-refundable. That said, we want to be sure you absolutely happy with your Quilted stories so if for any reason you don’t love it, please contact the Quilted team by following the link below. We’d love to hear from you.
 
How long does it take for orders to be delivered?
Quilted has a few great last-minute gift options since several of our packages can be delivered the same day via text or email. For instance, the Legacy Gift is specifically designed to be able to gift to your loved ones at the last minute if needed, as your gift recipeint will receive a text and their first story prompt based on when you want to notify them about the gift. The Story of Us package can also be a last-minute gift, where you notify your spouse or significant other with the initial welcome video text and first story prompt same-day if preferred.
It is recommended that you allow a couple of weeks completion time for the Our Memories with You package, as your storytellers will receive prompts for several days and then the final video can be gifted to your loved one. For this package (and with any others), you may request a fully compiled video to view and share with your family and friends. Please allow at least 7 days from the time you request a final compiled video until final delivery.
 
How can I stop receiving prompts?
Text STOP to the number that is sending you prompts.
 
How can I delete my account?
Please visit Account Settings page to delete your account.
 
Quilted makes it easy to uncover, save, and share life’s greatest stories with your loved ones for generations to come. Through Quilted’s storytelling packages, you’ll craft new experiences with your family and friends, bringing life to the stories you cherish.
Any questions on anything not answered in the FAQs for Quilted Storytelling Video Gifts? Reach out to the Quilted team; we’d love to help!

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